Terms of Service

Effective date: 1 September 2026
Last updated: 1 September 2026

1. About These Terms

These Terms of Service (“Terms”) govern your use of the ProgrezPro mobile application, website, partner coupon redemption page and related services (together, the “Services”) provided by PROGREZPRO LTD, a company incorporated in the Republic of Cyprus with registration number HE489232 and registered address at Viomichaniki Periochi, Livadia, Larnacas, 7060, Cyprus (“ProgrezPro”, “we”, “us” or “our”).

By creating an account, purchasing a subscription, or using the Services, you agree to these Terms. If you do not agree to these Terms, you must not access or use the Services.

Our Privacy Policy explains how we process personal data and forms part of the framework governing your use of the Services.

2. Eligibility

You must be at least 18 years old to create an account or use the Services. By creating an account, you confirm that you are 18 years of age or older.

If we reasonably determine that you are under the age of 18, we may suspend or close your account and take the steps described in our Privacy Policy.

3. Accounts and Sign-In

• You may sign in using email, Google, Apple or Facebook, subject to the availability of each method.
• You must provide accurate information and keep your account and device secure.
• Your profile name may be a name or nickname entered by you or imported from a sign-in provider. It is not verified as your legal identity.
• You are responsible for activity carried out through your account unless you promptly notify us of unauthorised access.
• Third-party sign-in providers may apply their own terms and may suspend or change their services independently of ProgrezPro.

4. The ProgrezPro Services

ProgrezPro is a fitness, workout, nutrition-tracking, progress and loyalty application. Features may include ready-made and custom workouts and programs, workout logging, nutrition logging, estimated calorie and macronutrient targets, step synchronisation, progress history, achievements, points and partner rewards.

Features, content and availability may vary by device, operating system, country, subscription plan and development stage. Partner offers and coupon redemption may be available only at specified participating locations, which may initially be concentrated in Cyprus.

5. Free and Premium Access

ProgrezPro offers Free access and a Premium membership.

Free users have full access to workouts, workout programs, nutrition tracking, progress tracking, challenges and milestones. They may also earn points, browse the Rewards Marketplace and use their points to obtain and redeem a limited number of rewards each month.

Premium members receive the same core fitness and tracking functionality, together with expanded access to the rewards program. This may include:

• unlimited reward redemptions;
• Premium partner rewards;
• exclusive campaigns and promotional offers.

The availability of particular features, rewards, partners and campaigns may vary by location and may change over time. Any applicable access restrictions and subscription requirements will be shown in the app.

6. Subscriptions, Trials and Billing

• Subscriptions are processed through the Apple App Store or Google Play and are subject to the applicable platform’s purchase terms and procedures.
• The subscription plan, price, billing period, trial period, applicable taxes and other material purchase conditions will be displayed before you confirm the subscription.
• Unless cancelled before the renewal date shown by the relevant platform, an auto-renewing subscription will renew for the applicable billing period and the platform will charge the payment method linked to your account.
• If a free trial is offered and you do not cancel before the trial ends, the subscription will automatically convert to a paid subscription at the price and billing frequency disclosed before purchase.
• Eligibility for a free trial may be limited based on the relevant platform’s rules, your account, subscription plan, region or previous use of a trial or subscription.
• You can manage or cancel your subscription through your Apple App Store or Google Play account settings. Deleting the ProgrezPro app or your ProgrezPro account does not automatically cancel your subscription.
• Unless otherwise stated by the relevant platform or required by applicable law, cancellation takes effect at the end of the current billing period, and you may continue to access the applicable Premium features until that period ends.
• Nothing in these Terms affects any statutory right of withdrawal or refund available under applicable consumer law. Where a subscription is purchased through the Apple App Store or Google Play, cancellation, withdrawal and refund requests are handled in accordance with applicable law and the relevant platform’s terms and procedures.
• We may change subscription prices, available plans or included features prospectively. Any applicable notice, consent or other procedure required by the relevant platform or applicable law will be followed before the change applies.

7. Onboarding, Personalisation and User Inputs

You may complete onboarding by providing information such as age, gender, height, weight, target weight, fitness level, goal, training location and training frequency. You may skip onboarding, but personalisation and certain calculations or features may remain limited until it is completed.

ProgrezPro requires the processing of certain health and fitness data to provide the Services. Before you can complete registration and use the Services, ProgrezPro will ask for your separate explicit consent to process this information. Acceptance of these Terms does not constitute consent to the processing of health and fitness data. If you do not provide this consent, or if you later withdraw it, you will not be able to access or use the Services unless and until consent is provided again. The handling and deletion of health and fitness data following withdrawal is described in our Privacy Policy.

8. Health, Fitness and Nutrition Disclaimer

ProgrezPro provides general fitness, activity and nutrition information for informational and self-tracking purposes. It does not provide medical advice, diagnosis, treatment, rehabilitation, emergency services or a substitute for a qualified healthcare, fitness or nutrition professional.

• Calorie, macronutrient, duration, activity and progress values are estimates and may not reflect your individual needs or actual energy use.
• Food databases may contain incomplete, inaccurate or differently labelled products and serving information.
• Exercise demonstrations and programmes cannot account for every injury, medical condition, physical limitation, pregnancy or personal circumstance.
• Before beginning or changing an exercise or nutrition programme, seek professional advice where appropriate, particularly if you have a medical condition, injury, symptoms or concerns.
• Stop exercising and seek appropriate assistance if you experience pain, dizziness, faintness, chest discomfort, shortness of breath beyond expected exertion or other concerning symptoms.
• In an emergency, contact local emergency services. ProgrezPro does not monitor users or provide emergency response.

9. Workouts, Custom Programmes and Logging

The Services may allow you to select, create, edit and perform workouts and programs, including sets, repetitions, weights, rest periods, supersets and dropsets. You choose the exercises and values you perform and remain responsible for using appropriate technique, equipment, environment and supervision.

Workout history, previous values, completion status and estimated summaries are provided for convenience. Auto-save, history and “last used” values may not be available at all times and should not be treated as a medical or safety record.

10. Nutrition and Activity Tracking

Nutrition tracking allows you to record meals, portions, calories and macronutrients and may calculate a daily balance using your target, logged intake and estimated activity. You may manually add cardio and weight information. You are responsible for reviewing the accuracy of the entries you select.

Suggested calorie and macronutrient targets are provided as general guidance based on the information entered by the user. Where a user selects weight loss, weight gain or maintenance as a goal, ProgrezPro may adjust these suggested targets accordingly. Individual needs and results may vary, and the suggested targets should not be treated as medical advice or a guarantee of a particular outcome.

11. Apple Health and Health Connect

You may optionally allow ProgrezPro to read step-count data from Apple Health or Health Connect. You can use the Services without enabling this connection. Permissions can be managed in your device settings.

Step data may be incomplete, delayed, duplicated or affected by device and source settings. ProgrezPro is not responsible for the accuracy or availability of data provided by Apple Health, Health Connect, your device or another connected source.

12. Achievements and Points

ProgrezPro may award points for eligible activities, awards, milestones or other actions. Rules, progress requirements and expiration periods may be displayed in the app and may differ between achievements.

• Points are a promotional, in-app loyalty unit. They are not money, electronic money, cryptocurrency, a deposit, a security or a stored-value payment instrument.
• Points have no cash value, cannot be withdrawn, sold or transferred, and can be used only for eligible rewards within ProgrezPro.
• Points may be delayed, withheld, reversed or corrected where they were issued due to error, duplicate activity, manipulation, fraud or breach of these Terms.
• We may change future earning rules, reward costs or available achievements. Material changes will apply prospectively where reasonably possible.
• Closing or deleting an account may result in the loss of unused points and unredeemed rewards, except where mandatory law requires otherwise.

13. Partner Offers and Coupons

Users may spend points to obtain coupons for offers from participating partners. Before obtaining a reward, review the offer description, participating partner and location, validity period and any additional conditions.

• Each obtained coupon is linked to a specific partner, offer and participating location.
• Each coupon can be redeemed once only.
• Unless a longer validity period is stated in the relevant offer or required by applicable law, each coupon is valid for 90 days from the date it is obtained. The applicable expiry date will be displayed before the user obtains the coupon and in the user’s coupon wallet.
• An unused coupon becomes expired after the validity period. Points are not refunded where a coupon expires because the user did not redeem it within the stated validity period. This does not apply where the coupon could not be redeemed because the offer was withdrawn or unavailable for reasons attributable to ProgrezPro or the participating partner, or where a refund or another remedy is required by applicable law.
• A coupon becomes invalid after successful redemption, expiry, cancellation for fraud or another status shown in the app.
• The QR code is the primary redemption method. A randomly generated, non-sequential Coupon Code may be used as a manual fallback. Both represent the same coupon.
• Coupons and points may not be copied, sold, transferred, exchanged for cash or used with a partner or location other than the one specified.
• Unless a specific offer states a quantity limit, standard partner offers are not treated as inventory-limited. We may introduce quantity-limited offers with separate conditions.

The participating partner is responsible for providing the goods, services or discount described in its offer. Partner opening hours, availability, eligibility checks and service conditions may apply.

14. Coupon Redemption and Security

To redeem a coupon, you display its QR code or Coupon Code to the participating partner. The partner opens the mobile redemption page, reviews the coupon details, enters its location-specific Partner PIN and confirms redemption. The system checks coupon existence, status, expiry, partner and location, code validity and Partner PIN validation. The check and change to USED status are intended to occur as one operation so that two devices cannot successfully redeem the same coupon.

• If the system is unavailable or cannot confirm the coupon, redemption does not complete and the coupon remains unchanged.
• Repeated incorrect PIN or code attempts may result in temporary rate limiting or lockout.
• Successful and failed attempts may be logged for fraud prevention, support and dispute review.
• The partner sees your profile display name and coupon details. The display name is not proof of legal identity.
• A confirmed system record may be used to determine whether and when a coupon was redeemed, subject to correction of a verified technical error.

15. Third-Party Content and Services

The Services may use or link to Apple, Google, Facebook, FatSecret Platform, partner businesses and other third parties. Third-party content, authentication, databases, payment services and integrations are governed by their own terms and may be changed, suspended or discontinued independently.

Food and nutrition information is provided through the FatSecret Platform. Exercise content, including descriptions, images and animations, is licensed to ProgrezPro or produced by us and is hosted on our own infrastructure.

We do not guarantee the accuracy, completeness or continued availability of licensed or third-party exercise, food or partner content. Where applicable, the third party—not ProgrezPro—is responsible for its goods, services and separate processing of personal data.

16. Acceptable Use

You must not:

• use the Services for unlawful, fraudulent or abusive purposes;
• attempt to obtain, generate, copy, alter or redeem points, coupons, QR codes, Coupon Codes or Partner PINs without authorisation;
• redeem or attempt to redeem the same coupon more than once;
• share a Partner PIN with unauthorised persons or attempt to guess another partner’s PIN;
• interfere with security, rate limits, authentication, servers, APIs or normal operation of the Services;
• scrape, reverse engineer, decompile or extract source code except to the limited extent that applicable law expressly permits;
• upload malware or use automated systems to create accounts, manipulate activity or obtain rewards;
• infringe intellectual-property, privacy or other rights of ProgrezPro, partners or other persons;
• misrepresent your identity, affiliation, eligibility or activity.

17. Intellectual Property

The Services, including their software, design, branding, text, graphics, databases, selection and arrangement of content, are owned by or licensed to ProgrezPro and protected by applicable law. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable and revocable right to use the Services for your own non-commercial purposes.

Third-party trademarks and content remain the property of their respective owners. No rights are granted except as expressly stated.

18. Your Content and Sharing

You retain rights in the workout names, program structures, support messages and other content you create and have rights to provide. You grant ProgrezPro a limited licence to host, reproduce, process and display that content only as necessary to operate, secure and improve the Services.

When you choose to share an achievement or result through another app, you are responsible for the information you disclose and the audience you select.

19. Suspension, Termination and Account Deletion

You may stop using the Services and may request account deletion through the app or https://progrezpro.com/delete-account/. Deleting the account may permanently remove access to profile data, history, points and rewards, subject to legally required retention.

Following a verified deletion request, all sessions are ended and the account is scheduled for permanent erasure after a 30-day grace period. During that period you may cancel the deletion by signing in again and choosing to restore the account. After the grace period ends, the account and its associated data are permanently erased and cannot be recovered, subject to the retention exceptions described in our Privacy Policy.

We may restrict, suspend or terminate access where reasonably necessary to protect users, partners or the Services; investigate fraud or security incidents; comply with law; address non-payment; or respond to a material or repeated breach of these Terms.

Where an account restriction, point adjustment, coupon cancellation or redemption block is applied because of suspected fraud, misuse or a possible breach of these Terms, you may contact support@progrezpro.com to request a review. We may ask for information reasonably necessary to investigate and resolve the request.

Account deletion or suspension does not automatically cancel an App Store or Google Play subscription. Subscription management remains subject to the relevant store.

20. Service Availability and Changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, device limitations, internet access, third-party outages or security events may affect features.

We may add, change or discontinue features, content, providers or partner offers. We will provide notice of material changes where required and will not remove mandatory consumer rights.

21. Service Standards and Consumer Rights

We will provide the Services with reasonable care and skill and in accordance with applicable consumer law. While we aim to provide reliable and accurate Services, we do not guarantee that the Services will always be uninterrupted or free from technical errors. Recommendations, calculations, estimates and third-party content may not always be complete or accurate and should be considered together with the disclaimers set out in these Terms.

Nothing in these Terms limits any mandatory rights or remedies available to you where the Services do not conform to the applicable contract or consumer law. Depending on the circumstances and applicable law, these remedies may include having the Services brought into conformity, receiving a proportionate price reduction, or terminating the contract and receiving an applicable refund.

Nothing in these Terms excludes any statutory guarantee, remedy or consumer protection that cannot lawfully be excluded or limited.

22. Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

ProgrezPro is responsible for losses that are a reasonably foreseeable result of our breach of these Terms or our failure to use reasonable care. To the extent permitted by applicable law, ProgrezPro is not responsible for losses that were not reasonably foreseeable, for failures caused by circumstances outside our reasonable control, or for the independent acts and services of participating partners and third-party platforms. This does not affect any mandatory remedies available to you under applicable consumer law.

Participating partners remain responsible for the goods, services and discounts they provide. This does not exclude any responsibility ProgrezPro may have in relation to the operation of the rewards programme, the validity of coupons issued through the Services, or any mandatory rights available to users under applicable consumer law.

The Services are intended for personal and non-commercial use. To the extent permitted by applicable law, ProgrezPro is not responsible for loss of profit, loss of business, business interruption or loss of business opportunity resulting from any use of the Services for commercial or business purposes.

23. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Cyprus, without prejudice to any mandatory consumer protection rights that apply under the laws of the country in which you habitually reside.

If you have a complaint or dispute relating to the Services, a subscription, points, rewards or coupons, please contact us first at support@progrezpro.com so that we can try to resolve the matter directly.

Consumers may also contact the Consumer Protection Service of the Republic of Cyprus for information about their consumer rights or to submit a consumer complaint. Where an authorised alternative dispute resolution body is competent to consider the dispute, and where we are required or agree to participate in that procedure, the dispute may also be referred to that body.

Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of the Republic of Cyprus, except where applicable consumer law gives you the right to bring proceedings before the courts of your country of habitual residence. Nothing in this section limits any right you may have to seek another remedy available under applicable consumer law.

24. Changes to These Terms

We may update these Terms to reflect changes in law, the Services, subscriptions, security or business operations. We will update the “Last updated” date and provide notice of material changes where required. Changes will not retroactively reduce rights that have already accrued.

25. Contact

PROGREZPRO LTD
Viomichaniki Periochi, Livadia, Larnacas, 7060, Cyprus
Support / Legal / Privacy Email: support@progrezpro.com
Website: https://progrezpro.com
Account deletion: https://progrezpro.com/delete-account/